Recalibration Request

Device Replacement Steps

Select your program & complete the form
Receive your new device & prepaid return label
Activate your new device
Return your old device

select Your Program

Begin your recalibration request by selecting your program below and filling out the form that appears.

FAMILY LAW 3RD PARTY PROVIDER

Complete the form below.

First name *

Last name *

Soberlink Account Email (same email used for Alerts/Reports, MySoberlink, or Billing) *

Please enter a valid email address.

Device ID (8 digit number located under the barcode - EX: 3800ABCD) *

Device ID must be exactly 8 characters long.

Country *

Address will be used for the shipping label. We do not ship to PO boxes. *

Address *

Address will be used for the shipping label. We do not ship to PO boxes. *

Address Line 1 *

Address Line 2

City *

State *

Zip Code *

I agree to the Recalibration Program Terms & Conditions below

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Recalibration Program Terms & Conditions
‍
By submitting a Recalibration request, the Customer (“you”) give Soberlink permission to inspect your Device according to its standard operating procedures. You additionally agree to the following:

The shipping address entered has been carefully reviewed. Entering an incorrect or incomplete address may result in delays or additional charges for a replacement device.
Soberlink will provide a shipping label to return the current device in need of recalibration. If a device is not returned to Soberlink within 30 days, you will be charged in full for the replacement device.
Upon receipt of the Device, ownership will transfer to Soberlink who will maintain possession of it regardless of the outcome of the inspection.
The replacement device may not be shipped until 2 business days from the receipt of this request. If this request is urgent, call Soberlink Support at 714-975-7200.
Soberlink is not responsible if the account becomes suspended due to reaching zero tests remaining.

If you do not agree to the above conditions, do not click “Submit.”